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100 Day Satisfaction Guarantee

We’re so confident you’ll love your Epic Escapes game, we give a 100 day money back satisfaction guarantee on all orders. This means you’ve got 100 days to play your game and if you decide within 100 days that you want to return it, that’s absolutely fine!

Obviously, we’ll be very upset and we’ll want to know what went wrong so we can make it right. Just contact us and we’ll get it sorted.

Note: shipping charges are non-refundable and are not covered by the guarantee. We offer free return shipping within the UK only. Customers from outside of the UK must pay the return shipping charges.

Returns

You can return your Epic Escapes game within 100 days of purchase for a full refund (shipping charges are non-refundable). 

We offer free return shipping in the UK, but if you’re returning your game from outside the UK, you’ll have to pay the return shipping charges.

All returned products must be in excellent condition and with all components intact and within the box.

Shipping

We aim to despatch all orders within one working day from our UK warehouse.

We offer free shipping to the UK and low cost shipping options to the rest of Europe, USA, Australia and New Zealand. Shipping to outside of these countries is possible, just get in touch!

Customs Charges

Because all our orders are shipped from the UK, if you live outside of the EU, your local authorities may charge you import charges, taxes or duty. We have provided some guidance on which countries charge import duty and taxes on our products.

Through our website, we only ship to the list of countries below (we can ship elsewhere, just get in touch). 

Please note, this list is only a guide and we cannot be held liable for any customs charges, taxes or duty charged by your local authorities.

  • EU – no import charges
  • Switzerland – import charges likely
  • Norway – import charges likely
  • USA – should be exempt from import charges
  • Canada – import charges likely
  • Australia – should be exempt from import charges
  • New Zealand – should be exempt from import charges