Our Promise to You

We’re confident you’ll absolutely love your Epic Escapes game, which is why we offer a 100‑day satisfaction guarantee. If you’re not 100% happy with your purchase within this period – even if you’ve already played the game – we’ll provide a full refund.

How It Works

To claim under our guarantee, simply:

  1. Let us know what didn’t meet your expectations – your feedback matters.

  2. Give us the opportunity to put things right – whether that’s a replacement, tweak, or refund.

  3. Return the game in excellent condition (writable components are exempt from condition checks).

Please note:

  • If any non-writable parts are damaged or missing, a deduction may apply.

  • We cannot refund return shipping costs.

  • Free UK returns only. International customers are responsible for return postage.

Faulty or Missing Components?

No problem! If something arrives damaged or isn’t functioning correctly, we’re happy to send replacement parts instead of – or in addition to – a refund.

Quick and Easy Returns

To initiate a return or refund under this guarantee, just complete our Returns Form, and we’ll get a prepaid UK return label to you right away (if applicable).