We aim to dispatch all orders within one working day.

We offer free shipping in the UK on all orders (3-5 working days – untracked). We also offer a next day service for a small surcharge.

For orders being shipped outside the UK, we have to charge for shipping as the boxes are pretty heavy. We try to keep these costs as low as possible. We offer both economy and express shipping options – all our international shipping options are fully tracked services.

If you’d like to find out exactly what the shipping charges would be to your country, please add the products you’d like to the cart. On the cart page, you can change your location to show the correct shipping prices. Please note, if ordering from outside the EU, you may have to pay customs charges, import duties and taxes when you receive your order – sadly, these are charged by your local government and are outside of our control – see section below.

Please note: we cannot issue refunds for shipping charges (even when claiming under our Satisfaction Guarantee). See Returns for more information.

If you have any questions or special shipping requirements, please get in touch!

Customs Charges

Because all our orders are shipped from the UK, if you’re outside of the UK, your local authorities may charge you import charges, taxes or duty when you receive your order. We have provided some information on which countries charge import duty and taxes on our products.

Through our website, we only ship to the list of countries below (we can ship elsewhere, just get in touch). 

Please note, this list is only a guide and we cannot be held liable for any customs charges, taxes or duty charged by your local authorities.

  • EU – no import charges
  • Switzerland – import charges likely
  • Norway – import charges likely
  • USA – should be exempt from import charges
  • Canada – import charges likely
  • Australia – should be exempt from import charges
  • New Zealand – should be exempt from import charges